Shipping and Returns PolicyApril 28, 2023 2023-07-30 22:21
Shipping and Returns Policy
Shipping & Return
It’s on us. We offer 10-day free home delivery in California*
We want you to get on the saddle as soon as possible. That’s why we work with UPS to deliver your e-bike within California in 10 business days. You’ll receive a tracking code via email once we’ve shipped your order. To make sure you get to enjoy the best possible customer experience, we currently only ship to California. An adult signature is required on delivery.
We process orders Monday through Friday. Orders placed after 3 p.m. Eastern Time on Fridays or weekends will be processed the following Monday morning or the next business day. All in-stock orders are processed within two business days.
Don’t stress. Your bike will arrive 90 percent assembled. This four-minute video will guide you through LX2’s setup process step by step. PX2’s tutorial can be found here. Follow along with the tools provided. Easy.
Bike arrived damaged? That’s not like us. Take photos and contact us right away.
Free delivery + Professional assembly
Want a professional mechanic to assemble your new e-bike? Not a problem. We can ship to any bicycle store in California for free; just be sure to talk to a bike shop near you first. If they agree to receive your e-bike in 10 business days on your behalf and take care of assembly, enter the bike shop’s address in the shipping section, and you’re good to go. You’ll receive a UPS tracking code via email once your order has been shipped.
Just a heads up — you’ll be responsible for the assembly fees.
*Shipping times are based on our best estimate. However, delays can occur in transit, so an order may take longer to deliver. Please contact the courier for more information.